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SERVICES

We are here to help your company put people (customers and employees) at the center of the business. From one-off support to a large-scale transformation: with our services we are able to evolve with you or revolutionize your world.

What we can do together

STRATEGY & CULTURE

In most companies, Customer Experience is a newly established discipline which provokes a need for putting customers at the center of any business decision. Through our services, we integrate the customer in the company strategy and align leaders to focus on customers.

Key services:
– Keynote and Awareness Sessions Convince your audience
– Customer Centricity Strategy What do we want to be for our customers?
– Cultural Transformation
How can I align the company culture with my strategic objectives?
…

CUSTOMER EXPERIENCE

Often, Customer Experience is reduced to digital channels, retail experience, and CRM technology. Even though we believe these do have a major impact over customer experience, we believe that the emotional compromise is key to be and stay relevant. We measure your CX maturity, listen and know your clients, and identify areas of improvement to act upon.

Key services:
– Customer Persona & Journey Map
Who is the person behind your client? And what do customers experience when they interact with you?
– Voice of Customer (VoC)
What do your customers think about your company? And what do we do with their feedback?
– Process Alignment and CRM
What do we change internally?
…

EMPLOYEE EXPERIENCE

Customers as well as society can tell what a company is about by how they treat their employees. Employees make the difference in the customer experience and directly contribute to company results. We help you measure the level of engagement of employees, know and listen to them, and identify areas of improvement to attract and loyalize talent.

Key services:
– Employee Persona & Journey Map
Who is the person behind your employee? And what do employees experience day by day?
– Voice of Employee
What do employees think about your company? What do we do with their feedback?
– Employer Branding
Do good and talk about it
…

TALENT DEVELOPMENT

On the path towards customer centricity, companies invest considerable budget in cultural change, communication, and training, but often without the expected results. To ensure that everyone gets the training they actually need, we have developed a method that measures the customer-oriented competencies of your employees.

Key services:
– CX Diagnostics and Talent Map
Automated CX competence test and personalized training plans
– CX Training
Personalized training programs for groups, organizations or individuals
– “Do It Yourself”
Learn how to improve CX without dependency on external help
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How we do it

We are flexible and aware of the current challenges of each client and fully adapt to your situation, environment and reality. In our 100% personalized projects, we combine two decades of experience in Customer-Centricity with the agility of a horizontal and collaborative organization.

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Let's talk!

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Buljan & Partners Consulting S.L.
Paseo de la Castellana, 194
28046 | MADRID

Buljan & Partners Consulting S.L.
Gran Via de les Corts Catalanes, 630
08007 | BARCELONA

Buljan & Partners Consulting GmbH
Zirkusweg 2
20359 | HAMBURG

Find us also at:

We are part of:

Buljan & Partners Consulting S.L.
Paseo de la Castellana, 194
28046 | MADRID

Buljan & Partners Consulting S.L.
Gran Via de les Corts Catalanes, 630
08007 | BARCELONA

Buljan & Partners Consulting GmbH
Zirkusweg 2
20359 | HAMBURG

Find us also at:

We are part of: