Buljan and Partners


Founded in 2002 by Silvana Buljan, world-renown expert in Customer Centric Management, Buljan & Partners is one of the first teams of professionals to propel forward Customer and Employee Experience in Europe.


Our team and the relationships they create between you and ourselves are the key to our success.

Adding value to society by putting people at the center of business activity is what moves us. As a solid team we provide security and maturity in every challenge, every day.

True to our principles, we share what we observe in a constructive and respectful way. We are committed to diversity that combines individual talent with collective experience. We are proud to work in a team that takes care of us and makes us grow.

                                We love what we do.


Silvana Buljan LOW WEB

Silvana Buljan

Business Transformation,
Strategy & Leadership

DE | EN | ES | CR

Bianca Lorenz LOW WEB scaled

Bianca Lorenz

Finance and CRM

DE | EN | ES

Lisa Rottmann LOW WEB

Lisa Rottmann

Communication, Business Development & Customer Centricity

DE | EN | ES | FR

Cristina Jose Lorente LOW WEB

Cristina José-Lorente

Innovation, Methodologies
& Talent Development

ES | CA | EN

Nerea Vidondo LOW WEB

Nerea Vidondo

Creativity, Graphic Design
& Visual Development


Nicole Milla LOW WEB

Nicole Milla

Customer Experience &
Multichannel Customer Service


Monique Jansen LOW WEB

Monique Jansen

CRM, Customer Engagement
& Process Optimization

DE | NL | EN | ES

Roland Mett LOW WEB

Roland Mett

VoC, Governance Models
& Employer Branding

DE | ES | EN

Martin Farina LOW WEB

Martín Farina

Employee Experience, Customer Centric Sales & Talent Management


Ana Sofia Abeln WEB

Ana Sofia Abeln

Organization, Change
Management & Leadership

DE | EN | PT | IT

Andreas Rader LOW WEB

Andreas Räder

Customer Service & Sales


Frank Hartmann WEB

Frank Hartmann

HR, Leadership
& Culture


Stefan Borbe LOW WEB

Stefan Borbe

Digital marketing, Sales Funnel Management & Retail HR

DE | EN | ES

Close to you

As a multicultural and multidisciplinary group, we work with you on a global scale with offices in
Madrid, Barcelona and Hamburg, as well as with partners in North America, Europe, and Asia.​

Mapa sedes


Buljan & Partners Consulting S.L.
Paseo de la Castellana 194​
28046 Madrid​,


Buljan & Partners Consulting S.L.​
Gran Vía de les Corts Catalanes, 630 ​
08007 Barcelona​,


Buljan & Partners Consulting GmbH
Zirkusweg 2​
20359 Hamburg,


Bond Brand Loyalty
Toronto | ​Detroit | Atlanta | Denver | New York


Pawlik Consultants
Hamburg | Düsseldorf | Munich | Berlin​ | Frankfurt | Amsterdam | Paris | Vienna


Pawlik Asia
Beijing | Ningbo | Hong Kong | Shanghai | Shenzhen

Let's talk!

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