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ABOUT US

Founded in 2002 by Silvana Buljan, world-renown expert in Customer Centric Management, Buljan & Partners is one of the first teams of professionals to propel forward Customer and Employee Experience in Europe.

Team

Our team and the relationships they create between you and ourselves are the key to our success.

Adding value to society by putting people at the center of business activity is what moves us. As a solid team we provide security and maturity in every challenge, every day.

True to our principles, we share what we observe in a constructive and respectful way. We are committed to diversity that combines individual talent with collective experience. We are proud to work in a team that takes care of us and makes us grow.

We love what we do.

Silvana Buljan

Business Transformation,
Strategy & Leadership

DE | EN | ES | CR

Bianca Lorenz

Management,
Finance and CRM

DE | EN | ES

Lisa Rottmann

Communication, Business Development & Customer Centricity

DE | EN | ES | FR

Nerea Vidondo

Creativity, Graphic Design
& Visual Development

ES | EN

Erika Erhardt

Client and Partner
Management DACH

DE | EN | ES

Rocío Oti

Strategy, Innovation and
Project Management

ES | EN

Nicole Milla

Customer Experience &
Multichannel Customer Service

ES | EN

Roland Mett

VoC, Governance Models
& Employer Branding

DE | ES | EN

Monique Jansen

CRM, Customer Engagement
& Process Optimization

NL | EN | ES

Martín Farina

Employee Experience, Customer Centric Sales & Talent Management

ES | EN

Ana Sofia Abeln

Organization, Change
Management & Leadership

DE | EN | PT | IT

Andreas Räder

Communication,
Customer Service & Sales

DE | EN

Stefan Borbe

Digital marketing, Sales Funnel Management & Retail HR

DE | EN | ES

Frank Hartmann

HR, Leadership
& Culture

DE | EN

Paola Patetta

Leadership, Change Management
and Talent Development

IT | EN

Graham Hill

Strategy, Business
Transformation and CRM

EN | DE

Close to you

As a multicultural and multidisciplinary group, we work with you on a global scale with offices in
Madrid, Barcelona and Hamburg, as well as with partners in North America, Europe, and Asia.

OFFICES

Buljan & Partners Consulting S.L.
Paseo de la Castellana 194
28046 Madrid,
Spain

Buljan & Partners Consulting S.L.
Gran Vía de les Corts Catalanes, 630
08007 Barcelona,
Spain

Buljan & Partners Consulting GmbH
Zirkusweg 2
20359 Hamburg,
Germany

PARTNERS

Bond Brand Loyalty
Toronto | Detroit | Atlanta | Denver | New York

Pawlik Asia
Beijing | Ningbo | Hong Kong | Shanghai | Shenzhen

Let's talk!

*Buljan & Partners will process your data in order to answer your questions, doubts or claims. You can exercise your rights of access, rectification, deletion, portability, limitation and opposition, as we inform you in our Terms of use.

Buljan & Partners Consulting S.L.
Paseo de la Castellana, 194
28046 | MADRID

Buljan & Partners Consulting S.L.
Gran Via de les Corts Catalanes, 630
08007 | BARCELONA

Buljan & Partners Consulting GmbH
Zirkusweg 2
20359 | HAMBURG

Find us also at:

We are part of:

Buljan & Partners Consulting S.L.
Paseo de la Castellana, 194
28046 | MADRID

Buljan & Partners Consulting S.L.
Gran Via de les Corts Catalanes, 630
08007 | BARCELONA

Buljan & Partners Consulting GmbH
Zirkusweg 2
20359 | HAMBURG

Find us also at:

We are part of: