Inspiration space

Yes, completely. They are fully committed to making the change.
There are elements of Customer Experience within our strategic business plan and there are some managers committed to the idea, but they aren't in the majority and so it's difficult for us to drive change.
Customer Experience is something new to my organization. We usually focus on our products and/ or short-term economic benefits.

Yes, we're all customer focused where we work. The company looks after us and we offer our best to customers. We enjoy our work because it has a higher meaning for most of us.
Most of us offer a very good service because we care about the customer and the company values that, but we don't always have the right tools available and some of us lack the right motivation.
There are a few people who give more than what is expected of them, but that's down to them. Most employees are satisfied if they reach their targets, follow company policy and stick to the proper processes.

Very high. We are a benchmark for how to treat customers. They stay loyal and always speak highly of us.
According to our customer satisfaction data, the majority of customers recommend us, but I think there's room for improvement.
No idea. We don't usually receive this type of information except from isolated customer comments and complaints.