Taking the first step...
If we ask companies if their reason for being is their customer, and if the experience that they offer that customer is a strategic priority, the answer will surely be a very clear, “Yes”. When we speak to customers about their experiences we realise that the perception of the customer experience differs a lot from company to company. But, how can we convert something that is common sense into everyday business practice?
In the START phase we help raise the level of awareness of the management team and position Customer Engagement as the key to success for your organisation. Together, we generate more awareness of the customer’s perspective and make it clear how the company can go about leading a process of change towards a customer-centric business model. In order to provide memorable experiences for customers we begin by analysing the level of customer experience maturity in your company and your competitive position in the market place. Together, we then identify the level of preparation and commitment of employees when offering unique and memorable experiences to your customers.
Throughout our 15-year history, specialising in Customer Experienice, we’ve been able to confirm that the most successful projects are those built on a solid strategic foundation, with a high degree of commitment on the part of management.
We do not consider our projects as one-off commissions, but more like the beginning of a strategic relationship with each of our clients. If you contact us, we will analyse your company’s situation by applying a proven methodology and propose a tailor-made project that will set the foundation for your transformation into a more customer-centric organisation.
The objective is to understand exactly what it means to be a customer-centric company and how to lead a process of cultural and structural change towards a customer-centric model.
Through our Employee Experience consultancy we help you attract and retain the talent you need today and in the future.