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Customer Experience is not a department, it’s an attitude. Our understanding of the transformation towards customer-centered management (customer centric management) is based on the deep conviction of the management of putting the customer at the center of any decision made by anyone within the organization. Through strategy and awareness workshops, internal communication and ambassador programs at Buljan & Partners we work with senior management, middle managers and drivers of change involving the entire organization and identifying and developing customer-centered talent.

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