Accelerate the development of the customer-centric management level of your employees
You cannot treat all customers in the same way. Neither do the employees. With our own CXTalent methodology! We analyze the emotional and rational skills necessary for the management of a Wow! We detect the Customer Experience talent and create personalized action plans for each employee. We carry out workshops, trainings and “Train the trainers” so that employees have the necessary skills and tools to exceed customer expectations.
Committed, trained and loyal employees that create an emotional bond with customers through careful and memorable interactions. Reduction of investment in training by giving employees the resources they really need and value. Specific Customer Centric capabilities that drive cultural transformation.