Not knowing the experiences of customers, move us away from them. We carry out workshops where we work with teams of transversal employees to know the client in depth. We define and map the complete customer experience when it relates to the company. We identify touchpoints (contact points), channels, moments of truth and opportunities for improvement from the client’s vision. Practical, fun and facilitated by expert consultants.
Increase awareness about the reality the client lives with the company. Identify what you really value. Improve coordination between teams, involve employees in the client’s experience and start innovating from the client.