Get organized around the client
How to measure and control the success of the customer experience and that the numbers are also “emotional”? We define, analyze and customize KPIs, Net Promoter Score (NPS) and dashboards according to the company’s profile and needs. We give an overview of the impact of customer-centric actions on finances, customers, processes and employees and advise on the most relevant metrics for each functional area of the company.
Move towards a customer-centric company. Know the starting situation and have short / medium / long term evaluation indicators of the actions carried out. Transparency, performance monitoring, increased motivation and employee involvement when seeing the real impact of their behaviors on the customer experience.