Does senior management not listen to you when you talk about work environment? We need to know how our employees feel when they are on board and present it internally in terms of business. We talked about the employee recommendation index (eNPS), the company’s effort index to improve the experience of its employees, Employee sentiment towards the company (StEx), Gains & Pains, WOW and FLOP Experience, etc. In addition, we not only believe in the correlation between Employee Experience and Customer Experience, but we can measure the impact that Happy Employees have and are committed to customer loyalty.
Tools to make employees’ emotions tangible. Manageable scorecard that offers the data that is really needed to measure success and report the results of work internally. Revolutionary vision of the activity of managers of people in which employees are not considered human resources but internal customers. Guidance to focus on the actions of Employee Experience and give weight to work as a people manager showing with data the impact that the Employee Experience has on the business.