Home / Methodology / ENGAGE

More than 80% of the decisions we make in our daily lives are based on emotions ...

In the ENGAGE phase, we help make the changes needed to build emotional bonds with your customers. We also initiate changes within the company that keep the customer perspective alive in the day-to-day activities of the whole organisation.

We can guide you through processes and technology improvements to improve the customer’s experience and we can continue improving their experience by establishing valuable conversations between them and your business which will be part of the strategy to make your company relevant for customers over the longer term.

Customer Engagement has shaped our methodology and innovative thinking over the past 15 years. Each project that we start is considered a unique challenge that we manage in close collaboration with each client. We make your challenges, our challenges and commit to finding creative solutions for your company.

Having understood your starting point, we then accompany you during the transformation phase and help make your company relevant for today’s customers. Contact us and we will inspire you to explore ideas for improved Customer Engagement and together create a company that is relevant for today’s customers.


The Customer Experience is not a department, it’s an attitude. Our understanding of transformation starts with customer-centric management.

CRM Alignment

A consistent customer experience has to be accompanied by customer-oriented processes supported by the right technological tools.

In Buljan&Partners we are experts in aligning the experience you want to provide with the CRM environment and we accompany you at all times offering you support in the selection of the tool, needs analysis, project management implementation and testing, user training and change management.

We’ll be with you during updates, advising you on how to improve and sharing CRM trends with you


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