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What is CX (Customer Experience)?

The CX strategy refers to the need for extensive remodelling, which many companies experience at some point, due to problems or crises that they have not been able to overcome.

CX involves a transformation which, on many occasions, means the company must be redesigned from scratch. Customer experience is of great importance in CX. Discover more about this term and others with the services offered by Buljan & Partners.

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