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A

Action Plan

Active listening

Added value

B

Branding

Business consultancy

Business Continuity

Business culture

Business Leadership

Business model

Business Motivation

Business strategy

Business transformation

Business value

Buyer Journey

Buying experience

B2B Experience

C

CCM (Customer Centric Management)

Change Management

Change resistance

Client analytics

Coaching

Coaching and Leadership

Commercial Network

Company Coaching

Company environment

Company value

Competency Management

Competitive advantage

Competitive strategy

Consultancy

Consumer journey

CRM

CRM environment

Cultural Change

Customer 360

Customer Engagement

Customer experience

Customer experience consultancy

Customer Experience Management

Customer Journey

Customer journey map

Customer Management

Customer orientation

Customer profile

Customer satisfaction

Customer segment

Customer service

Customer Strategy

Customer’s voice

Customer-oriented strategy

CX

Customer Effort

Customer Satisfaction Index

CXO Director of Customer Experience

Customer Loyalty

Customer Commitment

D

Decision-making

Design experience

Design thinking

Differential value

Digital Customer Journey

Digital marketing

Digital transformation

E

Emotional coaching

Employee journey

Evaluation of competition

Executive coaching

Experience Curve

Experience marketing

eNPS

Empathy map

Employee Experience Management

F

Financial indicators

Focus group

G

Gaining customer loyalty

Group Coaching

H

HR Effort

I

Improving customer experience

Individual Coaching

Information management systems

Information system auditing

Innovation and creativity

Innovation Management

Integrated management

Integrated management system

Integration management

Intensive Coaching

Internal customer

International consultancy

Investment performance

J

Journey map

K

Keynote (customer experience)

L

Leadership

Listening to the customer

Loyalty (customer)

Loyalty of clients

M

Management Coaching

Management system auditing

Map

Mapping

Mind Map Management

Moment of truth

Monitoring

N

Need for change

Niche strategy

NPS

O

Online marketing

Organisational culture

Organisational development

Organizational change

Organizational Communication

Organizational environment

Omnicanality

P

Patient centricity

Patient journey

People management

Performance formula

Personal Coaching

Personnel management

Process design

Process identification

Process Management

Process map

Process Strategy

Profit calculation

Project management

Project management software

Purchase decision

Purchase journey

Partner Engagement

Q

Quality management

Quality system auditing

R

Relational Marketing

Relational sales

Relationship marketing

Return on Investment

Road mapping

Roadmap

ROI calculation

ROI formula

S

Shopper journey

Skillset model

Skillset working

Strategic consultancy

Strategic planning

Strategy Design

Supplier selection

System Alignment

System Auditing

sTEX Employee Sentiment

Service Blueprint

T

Talent development

Talent management

Team coaching

Touchpoints

Transactional marketing

U

User experience

User journey

User journey map

UX user experience

Value creation

Value curve

Value-added chain

Use and Enjoyment Phase

V

Voice of customer

W

Work environment

Workshop

Contact
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