Vídeo: What is Customer Centric Management?

By Silvana Buljan for Buljan & Partners Consulting

“Saying that my company is a Customer-Centric organization and really making my customers feel that they are in the center of our business are two different things”. Silvana Buljan explains Customer Centric Management as a way of “ensuring a positive, engaging and memorable Customer Experience”.

Silvana Buljan is founding partner of Buljan & Partners Consulting and Service Line leader for Customer Centric Management Leadership. Silvana is a specialist in design and implementation of Customer Centricity, Customer Experience, CRM, Project Management, Organizational Change, and Executive Training & Coaching projects across several industries since 1998.

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