
HyperloopTT selects Buljan&Partners Consulting as a contribution partner for the development of the Customer Experience
We are delighted and proud! It is an honour and a great opportunity to be part of a project that will change the way we travel and enjoy the latest technological advances in mobility. HyperloopTT (Hyperloop Transportation Technologies) has placed…

Automotive | Customer Experience
Our client is a premium vehicle manufacturer and is amongst the top three brands worldwide. Its distribution model is through a network of dealers that are the main point of contact with the end customer. At the beginning of the millennium,…

Designing Customer Experiences in the Retail Sector | Case Study
The client is a 100 year old company and world leader selling branded luxury products (watches and jewellery). It has a retail distribution channel with 35 stores worldwide.The company is currently growing and positioning itself as a brand with…

Industrial Customer Engagement | Case Study
The client is an industrial company with a 90-year history and is currently a world leader in its product category. It generates indirect sales through a network of highly qualified distributors.The company finds itself at a time of cultural…

Financial services (3 cases) | Customer Experience
Case 1: Mentoring on the internal and external customer experience
Our client offers credit financing for retail customers. It has two types of client: a) partners that offer our client’s financing to their own customers via the consumer…

The Air Freight Customer Experience | Case Study
Customer Centric Cultural Transformation
A company from the airline sector decided to carry out a customer-centric cultural transformation that included the following elements:
Identifying the degree of customer orientation of each employee.
…

Customer Experience in Funeral Services | Case Study
We started collaborating to improve the experience of people who have lost a loved-one by encouraging the funeral home to put the family at the centre of their service.
Step by step of the customer experience
- We started by creating awareness…

Creating Customer Experience in the Insurance Sector | Case Study
The client is a company in the insurance sector undergoing structural and cultural change concerning the way it interacts with its customers.
Initial analysis of the client's situation
- Demands for new services unrelated to their core products.
-…

Customer Experience in the Healthcare Sector | Case Study
The client is a large insurance company. They contacted us when they were going through internal changes and needed a Customer Experience specialist to help them understand their customers’ situation and how processes and systems were managed…

Leaders also need support and recognition
Written by Silvana Buljan for Buljan & Partners Consulting
Any Project of transformational change requires the backing and commitment of the leaders in our businesses. This has been demonstrated and is indisputable. It is especially true…

Why should you care about the customer life cycle?
Written by Buljan & Partners Consulting
Written by Buljan & Partners Consulting
The Customer Lifetime Value is the value that a company gives to the
relationship with each individual customer. Because it is difficult to
predict the…