Partnership agreement with world´s leading reinsurer Munich Re to jointly drive customer experience in the insurance industry

Munich Re

Munich Re, one of the world’s leading reinsurers, and customer experience services provider Buljan & Partners Consulting have reached an agreement for a global partnership.


Munich Re’s Global Consulting Unit is driving transformative change in the insurance industry through the application of data science, digitalization and customer experience modelling. The sound Buljan & Partners Consulting methodologies and solutions provide a fully integrated combination of process and technology optimization blueprints derived from customer journeys to human-centric behaviors and skills to guarantee a customer centric organization. These will be part of Munich Re’s consultative portfolio to bring value to the insurance sector besides other reinsurance services.

With this deal, Munich Re and Buljan & Partners will combine industry best practices and come up with practical solutions to help develop and improve business.

Insurers will benefit from more value adding operations and less customer effort, which increases the overall customer satisfaction and positive experience.


“We see a great need among our clients around the world who seek to enhance their customer experience with practical knowledge and strong insurance background,” commented Joachim Mathe, Head of Global Consulting at Munich Re. “The underpinning capabilities have to be sound, that is why we’ve carefully selected Buljan & Partners Consulting as our partner, convinced of the quality of their portfolio and their experience. Together we will deliver a best in class value proposition to our clients.”


“Munich Re is an excellent partner for us to work with and we are thrilled about the opportunity to jointly make the insurer´s customer experience unique and memorable” commented Silvana Buljan, Chief Executive Officer at Buljan & Partners Consulting. “This partnership ensures the access to a customer centric business model to insurers worldwide, we are ready for supporting them”.



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