Customer Centric Management in 2012 as synonym for Corporate Crisis Management….

Written by Silvana Buljan for Buljan & Partners Consulting The first decade of the 21st century is over, and it has left the globalized world in a paralysis of analysis – we have been so busy with defining the most effective economic…

How do internal clients feel about client centricity

Written by Luis Hergueta for Buljan & Partners Consulting Society progresses, needs change, mentality evolves – and we know this very clearly when we think about clients. But do companies think of their own internal clients (=employees)?…
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Facebook interactions B2C – C2B not as frequent as we think

Written by Monique Jansen for Buljan & Partners Consulting Facebook is an excellent social media tool for spreading corporate and brand related messages, and the number of companies that open Facebook pages to communicate with potential…
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Moving away from the traditional Salesperson

Written by Antonio Igarza for Buljan & Partners Consulting "The pessimist complains about the wind; the optimist expects it to change; the realist adjusts the sails". William George Ward We all know what the word "Salesperson" means:…
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Can customers be ridiculous?

Written by Buljan & Partners Consulting http://www.youtube.com/watch?v=0_Qk_OiBFN0 Video source: Youtube Have you ever thought of the following question: “Can customers sometimes be ridiculous?” How can we behave in a way to turn…
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Love and you will conquer your client

Written by Buljan & Partners Consulting Photo source: bigdifferencemarketing.com Paulo Coelho posted in his Facebook wall the following - "People who love in the expectation of being loved in return are wasting their time". He is…

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