How to motivate employees to be Customer Centric

Written by Harald Baumeister for Buljan & Partners Consulting Many managers claim that their employees have the right environment to deliver excellent services to their customers. However, the customers see that a bit different. In an…

Customer Experience Management in Spain: why we are still far away from awareness and implementation

Written by Silvana Buljan for Buljan & Partners Consulting Last week I spoke about CEM at a CRM-vendor sponsored event in Barcelona, and was positively surprised about the audience´s complicity and continuous nodding during my speech.…

Financial times – Are you ready for a meeting with your CFO?

Written by Christian Kohler for Buljan & Partners Consulting Do you really know the Return of Investment (ROI) of your Customer Centric Management (CCM) activities? On my last business trip to Germany I was reading an interesting article…

Buljan & Partners Consulting 10th Anniversary - "Great People"

Written by Buljan & Partners Consulting 2012 is a significant year for Buljan&Partners, as we celebrate our 10th anniversary! The key to our success are our clients who trust in us, the projects that we have delivered in the…
director de felicidad

The Sunflower - Customer Centric Metaphore

Written by Luis Hergueta for Buljan & Partners Consulting There is a very meaningful and unique icon in our company and it is sunflowers. And the explanation to this is because sunflowers turn to its origin of life -the sun- as well as…
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Success story of a Spanish supermarket chain

Written by Lisa Rottmann for Buljan & Partners Consulting The Spanish financial crisis challenges even the largest and most valued companies and changes strategic trends in different market sectors. A few years ago, El Corte Inglés comfortably…

Customer Centric Management in 2012 as synonym for Corporate Crisis Management….

Written by Silvana Buljan for Buljan & Partners Consulting The first decade of the 21st century is over, and it has left the globalized world in a paralysis of analysis – we have been so busy with defining the most effective economic…
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Can customers be ridiculous?

Written by Buljan & Partners Consulting http://www.youtube.com/watch?v=0_Qk_OiBFN0 Video source: Youtube Have you ever thought of the following question: “Can customers sometimes be ridiculous?” How can we behave in a way to turn…
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Love and you will conquer your client

Written by Buljan & Partners Consulting Photo source: bigdifferencemarketing.com Paulo Coelho posted in his Facebook wall the following - "People who love in the expectation of being loved in return are wasting their time". He is…

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