The new rules of the game for Customer Intelligence

Written by Silvana Buljan for Buljan & Partners Consulting When it comes to Customer-Centric Leadership supported by sophisticated technology I have learned something new about the current standard of customer analytics. All of us agree…
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The Customer Centric Organization: The Big Data Organization

Written by Björn Neumann for Buljan & Partners Consulting We definitely have reached a turning point. In the past we needed Customer Relationship Management to focus on, to analyze and to improve customer relations. Then we needed Business…

Can Customer Experience Management save the banking sector´s image?

Written by Silvana Buljan for Buljan & Partners Consulting Imagine you lose all your hardly earned savings you invested in promising financial products, that were sold to you not informing you about the risk or just by blurring your eyes…
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Buljan & Partners Consulting - 10 Year Anniversary: Video "Great Clients"

Written by Buljan & Partners Consulting Receive our warmest welcome to this 3rd video of our 10th anniversary campaign “Great Projects for Great Clients with Great People”, dedicated to our CLIENTS. We are very touched by the…

Ryanair - The ultimate Customer Experience mystery

Written by Monique Jansen for Buljan & Partners Consulting How can a company provoke both love and hatred from their customers? What is the thing that attracts us to them even though we know we will be “tortured” along all customer…
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CRM Bus Tour

Written by Silvana Buljan for Buljan & Partners Consulting This summer and autumn is intense and challenging for the international CRM industry, lots of things are happening and confirming that CRM is still not dead! We are currently…

I am your customer

Written by Lisa Rottmann for Buljan & Partners Consulting The other day, a teacher read the following in a Sales training and I think it's worth sharing: It's a letter from "your customer". This guy is kind of "special" and I'm sure…
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Leadership from a dancing guy (Subtitles in Spanish)

Written by Buljan & Partners Consulting This video shows how works the leadership, do you agree with the explanation?  

Are we really listening to our customers?

Written by Buljan & Partners Consulting Image source: www.flickr.com/photos/cappellmeister/5921913/ 
Customer Experience with your partner

Buljan & Partners Consulting 10th Anniversary – “Great Projects”

Written by Buljan & Partners Consulting The journey of “Great Projects for Great Clients with Great People” continues… I proudly invite you to view this second video giving you insight in our way of working. Special thanks…

Customer Centric Perspective

Written by Ana Mateu for Buljan & Partners Consulting I always like putting things into perspective. I guess it comes from my school days, and I find it very interesting and helpful. At times, it may seem distressing to realize that there…
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Internal customers’ satisfaction key to Customer Centricity

Written by Kyriakos Katselis for Buljan & Partners Consulting Nowadays, most of the companies around the world are focusing on Customer Centric Management and are presenting it to their employees, as a conceptual way of working in order…

How to motivate employees to be Customer Centric

Written by Harald Baumeister for Buljan & Partners Consulting Many managers claim that their employees have the right environment to deliver excellent services to their customers. However, the customers see that a bit different. In an…

Customer Experience Management in Spain: why we are still far away from awareness and implementation

Written by Silvana Buljan for Buljan & Partners Consulting Last week I spoke about CEM at a CRM-vendor sponsored event in Barcelona, and was positively surprised about the audience´s complicity and continuous nodding during my speech.…

Financial times – Are you ready for a meeting with your CFO?

Written by Christian Kohler for Buljan & Partners Consulting Do you really know the Return of Investment (ROI) of your Customer Centric Management (CCM) activities? On my last business trip to Germany I was reading an interesting article…

Buljan & Partners Consulting 10th Anniversary - "Great People"

Written by Buljan & Partners Consulting 2012 is a significant year for Buljan&Partners, as we celebrate our 10th anniversary! The key to our success are our clients who trust in us, the projects that we have delivered in the…