CONTINUOUS IMPROVEMENT: Do you know where to start?


Defining the quality of a service and turn it into one without competition is not easy at all. But it is possible if you spend on time the best process of continuous improvement in your company.

In a world with so many options and information, to bet for the best product or service turns into a needed task, nonetheless is still fascinating and motivating, especially if you apply the process of CONTINUOUS IMPROVEMENT IN COMPANIES.



It is considered as the set of actions focused on obtaining a service (and its process) of higher quality that also makes a difference when compared to competitors established in the same market.

Among the benefits of the continuous improvement plan, we can find from the increase of the team performance to a higher productivity, while also considering cost reduction and time.

However, before starting to work on any strategy, we need to work on which tools and processes will allow us to develop the process of continuous improvement.


Before developing a process of continuous improvement, we shall analyze the different pillars that form part of any service or product delivering:

1- Feedback from client.

2- Duties and responsibilities of the team.

3- Appropriate tools and technology to perform a task.

4- Communication of the team and the capacity to provide solutions.

Once all these different aspects are analyzed, the process will be conformed by the following steps:

  • Establish objectives and define a concrete period of time to obtain results.
  • Make a rigorous study of all areas.
  • Try to simplify the processes.
  • Involve and motivate the working team, whose compromise will mean a higher performance.
  • Evaluate the results periodically to confirm that the process is the appropriate one.
  • Analyze the results during a concrete period of time.
  • Apply the improvements to the rest of the process through an appropriate implementation plan.

Tools for a continuous improvement process

Apart from the steps mentioned before, it may be that in certain occasions we may need more concrete methodologies as a complement to those new steps. The following strategies shall be considered as the best ways to start the change process:

· Lean manufacturing: Based on the way of thinking of the Japanese company Toyota. This methodology consists on removing the processes that do not add value and focus on those that do.

· Ki Wo Tsukau: This process aims to focus on the satisfaction of the external and internal client (collaborator/employee). This way, by improving the customer and employee experience, the quality of the product will also improve.

· Six Sigma: To reach a maximum of 3,4 defects per million of events or opportunities (DPMO), is the objective of this strategy based on fulfilling the requirements of the customer and exceed them at all times.

See you in the next post!