Can customers be ridiculous?

Written by Buljan & Partners Consulting

http://www.youtube.com/watch?v=0_Qk_OiBFN0

Video source: Youtube

Have you ever thought of the following question: “Can customers sometimes be ridiculous?” How can we behave in a way to turn a situation around and help them engage in that given situation, taking ownership of the certain moment and their problem they (believe) are having? Do you still try to make them happy – or are you just being annoyed?

Now think of your internal customers, your colleagues. Do you sometimes receive requests from them you rather have them resolved themselves? Now, are they as important to you as your external customers?