BULJAN & PARTNERS BECOMES PART OF THE CONSCIOUS CAPITALISM MOVEMENT

Conscious Capitalism is a movement that was born with the vocation of influencing all those people and companies that believe in a type of capitalism capable of being the engine of the development of humanity, where private companies are an…

EDUCATION CUSTOMER EXPERIENCE CEU SAN PABLO

New generations take for granted that companies offer them an authentic service and a rapid resolution of their queries with integrity and using the latest technology. The education sector is adapting to new needs listening to them with empathy…
contacto directo
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Investment in Customer Experience: Threat or opportunity during economic downtimes?

We have a new external fact that has a huge impact on our customer relationships: the appearance of Covid-19 and its consequences for the global economy, society and business. We have no choice but use this new reality to re-think the role of…
liderazgo
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Employees behind the screens: Leadership during Covid-19

Covid-19 has recently turned our world upside-down. The daily routine of employees is no longer the same. We observe that employees have accepted this new situation because they were forced to, and because they thought working under these exceptional…
Customer Experience workshops Buljan&Partners
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New Customer Experience workshops to adapt to "new reality" post Covid-19

We've launched three new workshops to help you drive your customer experience strategy, focus on the priorities and connect with the new needs of your customers. #Recover   First workshop: RECONNECT  Connect with your customers…
Munich Re
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Partnership agreement with world´s leading reinsurer Munich Re to jointly drive customer experience in the insurance industry

Munich Re, one of the world’s leading reinsurers, and customer experience services provider Buljan & Partners Consulting have reached an agreement for a global partnership.   Munich Re’s Global Consulting Unit is driving…
Employee Experience crisis

5 RECOMMENDATIONS TO MAINTAIN AND STRENGTHEN EMPLOYEE EXPERIENCE DURING A GLOBAL CRISIS

Today, many companies are using the "shock therapy" that affects us all to return to "survival" mode, with a drastic and unpredictable effect on employees. On the one hand, this is completely understandable and reasonable, on the other hand,…
customer centric leadership

CUSTOMER CENTRIC LEADERS: HOW ARE THEY AND WHAT DO THEY CONTRIBUTE WITH

The Chinese philosopher Lao Tzu said: “A leader is better when the people barely know he/she exists, when his/her work is done and the goal accomplished, they will say: We did it” This wise sentence sums up what a good leader shall be;…
coronavirus customer experience
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8 recommendations to keep calm and boost Customer Experience during a global crisis

In light of the global crisis motivated by Coronavirus and the vital challenges that we now face as a society, at Buljan&Partners we want to keep providing value and therefore share knowledge with our contacts network, doing as best as we…
hyperloop tren supersónico

HyperloopTT selects Buljan&Partners Consulting as a contribution partner for the development of the Customer Experience

We are delighted and proud! It is an honour and a great opportunity to be part of a project that will change the way we travel and enjoy the latest technological advances in mobility. HyperloopTT (Hyperloop Transportation Technologies) has placed…
project management

OUR EXPERIENCE IN PROJECT MANAGEMENT: LESSONS LEARNED AND BEST PRACTICES

We would like to share with you the clues that have worked for us regarding project management in our company. This is a reflection based on our experience that includes best practices and lessons learned and we hope you will be able to implement…
customer centric skills
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10 SKILLS TO BE A PROFESSIONAL ADAPTED TO THE CLIENT: 100% CUSTOMER CENTRIC

We believe we are not wrong if… We affirm that in any moment of the relations with your clients, you have felt frustrated, nervous or blocked. Maybe because you were not able to close a budget you prepared carefully. Or maybe because the…
experiencia empleado gestion talento

Employee Experience as driver for talent attraction and management

Recently many organizations that are not “born digital” face challenges to be an attractive employer for the most talented people. Strategies to attract and retain talent are going further than investing in recruiting and employer branding…
entorno vuca

What the VUCA environment is and how it affects companies

Volatility, constant changes, new challenges. Sound familiar? Surely the concept known as VUCA environment will be most useful to you. What is the VUCA environment? In the 1990s, American soldiers implemented a concept that, over time, would…
restaurant

The April Experience @Home

More than a year ago, challenged by Sampson Lee to write something about Customer Effort for SME’s, I wrote this article about it, taking a restaurant in the Madrid mountains as an example. I tried to prove that even for SME´s, evaluating…
nota de prensa BEX 2018

BEX 2018: Press release

The new Labour Director General at the Ministry of Labour, Migrations and Social Security, Mr. Ángel Allué Buiza, is taking part in the IE Business School presentation of the First Employee Experience Barometer held by the Business School…

Do businesses really know the experiences of their employees?

On 25th September in the IE Business School, we will be presenting BEX 2018; the first Employee Experience Barometer that measures and analyses workers’ perceptions and feelings towards their company policies. Just like Customer Experience,…
obstacles customer experience

What do you believe to be the main obstacles preventing your company form combining brand promise with customer experience?

Last April 2018, Buljan & Partners Consulting together with the Leading Brands of Spain Forum (marcasrenombradas.com/) and ESADE, carried out the “First maturity research on brand experience in Spanish companies”. There were 44 companies…
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An intern´s thoughts on Buljan & Partners´ culture

By Maite Eraña Salmeron We could call it a stroke of luck, really. The placement process was rather ambiguous, which is why I still can´t believe how well this position suits me. I am a recent graduate from Boston University School of Hospitality…
artificial intelligence customer engagement

Artificial Intelligence and Customer Engagement

Artificial Intelligence (AI), trending topic in CRM Evolution 2018 When I was asked about my takeaways from CRM Evolution by the audio-visual team at the event in Washington D.C. last week, I didn´t doubt for a second: The theme of the moment…
recomendaciones aerolineas

My top 10 Recommendations to Implement in Airlines

ARTICLE WRITTEN BY MIGUEL SANZ FROM B&P I would like to share with you some actions that, in my opinion, could be implemented in airline companies and that do not involve great costs, are easy to implement and aim to improve the customer…
car client premium

Automotive | Customer Experience

Our client is a premium vehicle manufacturer and is amongst the top three brands worldwide. Its distribution model is through a network of dealers that are the main point of contact with the end customer. At the beginning of the millennium,…
retail company

Designing Customer Experiences in the Retail Sector | Case Study

The client is a 100 year old company and world leader selling branded luxury products (watches and jewellery). It has a retail distribution channel with 35 stores worldwide.The company is currently growing and positioning itself as a brand with…
industrial company category

Industrial Customer Engagement | Case Study

The client is an industrial company with a 90-year history and is currently a world leader in its product category. It generates indirect sales through a network of highly qualified distributors.The company finds itself at a time of cultural…

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