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There is a huge difference between saying that my company is focused on the customer and making my customer feel that they are at the centre of everything that we do.
At Buljan & Partners we have developed a customer-centric management model that can be applied by any company and allows sustainable and profitable growth.
We have to go from a vision “I have a product to sell”, to “I have a client that I want to satisfy and keep”.
Our customer-centric methodology is based on several areas, starting with a leadership model that really does put the customer at the centre and process design that is truly based on the needs of the client and not so much on corporate needs. A technological environment that makes every customer interaction as easy as possible. And then talent development, that helps the employee create an emotional bond withour customers.
All this ensures that the customer experience is different, positive and memorable.